Dispute resolution

Most transactions on Lalooba go smoothly, but if something goes wrong — an item not as described, a payment issue, or a Delivery Service delivery that didn't go as agreed — here's how to get help.

How to report an issue

Email support@lalooba.com with your account email, the listing or conversation involved, and a description of what happened. Include screenshots if you have them — they help us resolve things faster.

What happens next

• We review the conversation and listing history connected to your report.
• Both sides may be contacted for more information.
• Accounts with repeated or serious violations may be suspended — this is also how automatically flagged listings are reviewed by our team before being approved or removed.

Before it gets to a dispute

Keep conversations on Lalooba's messaging system rather than moving to another app — it gives us the full context if you ever need help, and protects you if a disagreement comes up later.